refund policy
If you accepted my return, how will I get refunded?
Once your return is received and inspected by our warehouse staff (usually within 3 business days after receipt), we will inform you by email on whether we will be able to accept the return.
If accepted, we can refund your return in one of the following ways:
- Refund through points. This form of refund is immediate and does not have any delays with the credit card company. To make it even more appealing to you we will reward you for this choice with extra points on top of those of the actual value of the product
- Replacement of the purchased item immediately upon the receipt of the return. Return shipping usually takes 5-15 business days, depending on distance.
- Refund in the original form of payment. This may take up to 25 business days to pass to your account depending on your credit or debit card company.
If I used loyalty points to buy an item which I would like to return, what happens to my points?
Loyalty points, used to pay for an order will be returned to your account and will not be eligible for a refund to credit card. If your order was partially paid with points, the same amount of points will be returned to your account and the rest of the refund amount will be credited back to your card.
How long will my refund take?
As different banks have different policies and timelines, the length of time it will take for your refund to reflect in your account varies. Please allow 1-2 billing cycles for the credit to appear on your statement.
My original form of payment has been cancelled. How do I get my refund?
A refund can only be made to the original form of payment. Please note that if the credit card used to purchase an item is no longer on file or expired by the time the refund is ready to be processed we will refund you with loyalty points equal to the dollar amount you have spent to buy the particular product excluding shipping costs, taxes and restocking fees. Also, note that any points used to pay for an order will be returned as points and will not be eligible for a refund to credit card.
