How much does shipping cost?
We’ve given our best shot to make our shipping policy as simple as possible! Two types of shipping (Standard and Express) that form our Shipping policy.
|Standard Shipping (3-7 days) - Australia||AUD $10|
|Express Shipping (2-3 days) - Australia||AUD $40|
|Standard Shipping (10-20 days) - International||AUD $20|
|Express Shipping (7-15 days) - International||AUD $40|
Enjoy a flat rate of AUD$10 for ground shipping on all orders in Australia and a flat rate of AUD$20 for International shipping.
Express Shipping costs AUD$40 per order.
When can I expect my order to arrive?
Standard Shipping: Estimated shipping time is 3-7 business days for deliveries in Australia and 10-20 business days for International deliveries.
Express Shipping: Estimated shipping time for Express shipping is 2-3 business days for Australia, 7-15 business days for International destinations.
You can view our Estimated Delivery Day in the subtotal area of the Cart page starting from the first full business day after our confirmation email. There may be a delay of 1-2 business days for shipping to rural ZIP Codes and during peak shipping periods or promotional events.
Occasionally, there may be delays due to peak shipping periods, but we’ll try our best to get your orders out, as soon as possible.
If you haven’t received your order after 4 weeks, please call Client Services at (+61) 03 8594 1844 Monday-Friday 11am-11pm EST, for assistance. The customer is responsible for any duties or taxes on the value of the goods purchased, which may be imposed by each government.
Can I change my order once it is placed?
Once your order is placed, we are unable to accommodate order changes or address corrections. Please review your shipping information carefully before finalising your order. We are not responsible for incorrectly submitted addresses in orders.
Can I track my order?
We will inform you via SMS on the processing of your order. Further, you may track your order (or return) by going to Order History under the My Account Details tab. There, you will see the status of your order (or return), a link to track your package, and a link to reprint the return packing slip or label.